This is not your average customer facing role. You will be a founding Engagement Manager. We're expected to 7x our revenue growth in a year to raise our Series B. You and the team will grow very quickly. The bar is high. But so is the ceiling. We expect that you have the capacity and desire to grow into a leadership position one day at the company.
This is an extremely strategic role. We have dedicated customer support ops people who will execute your vision. Your one focus is on how to make massive impact to what I believe is the core part of the business, maximizing customer value.
To get 10x customer outcomes we are looking for someone who is a 10x-er.
You should have a history of 10x-ing something in your most recent roles. Be able to talk about this during the interviews.
As a Founding Engagement Manager, you’ll be working full-cycle with 50+ customers to drive onboarding, implementation, adoption, renewal, and expansion. You will be a consultant for each of your customers, working to understand their problems, identify the best ways for them to help solve them, and help their team augment their sales and marketing workflows using not just their product but other tools and services in the ecosystem. This is to get a deep understanding of the customer. No one will be closer to them than you. Then find and implement 10x plays via our product, operations, sales, marketing, etc. to maximize customer value. There's no limit in what you can do.
Our team will be tasked with ambitious goals (10x goal) that might seem crazy for other companies, but because we have a culture of effectiveness > efficiency, we still hit them without necessarily increasing work hours (2x outcome). And we expect you to bring forth proposals that help us hit those goals.
You will work cross-functionally with Sales, Product, Marketing and Engineering, and this role reports to both one of the co-founders as well as their Head of Engagement.
We are looking for a tech-savvy, metrics-driven, highly detailed, stop-at-nothing performer. You must be curious, energetic, honest and motivated by solving big challenges. But most importantly, you must be an owner who cares deeply about customer outcomes. Hard work is not enough. Think about how to make a 10x impact, and apply that mindset in everything you do here.
Primary Duties
Qualifications:
The Tech you’ll be working with and manage:
Compensation:
This role will be paid at OTE $85,000 - $135,000 per year. The Salary range is $70,000 - $110,000 with the annual commission being $15,000 - $25,000 per year.
OTE will be based on achieving a certain GRR (gross revenue retention) figure, and there will additionally be a commission on expansion revenue. Commissions will be paid every 6 months.
Great benefits! You’ll be eligible for benefits such as: medical, dental, and vision insurance, Unlimited PTO, company holidays, parental leave, 401k, home workstation benefit and equity.
